Founded in Santos in 2020, Avant Claims Services is a company specializing in Marine and Non-Marine claims; providing loss prevention inspections, cargo surveys, claims expertise, claims handling, and claims advice.
Our clients are exporters, importers, trading companies, shipping agents and carriers in general, as well as insurance companies, brokers, and law firms.
The experience accumulated by the professionals that make up its structure makes Avant Claims a recognized company in the management of claims, as well as in the provision of technical services for the insurance market.
Our central office located in Brazil is our centre for marine, cargo and risk management operations and branches out into a network of associated offices, allowing us to offer immediate assistance to any demand in Europe, the Americas, Africa, Asia, and Oceania.
Forging ahead in loss adjustment (marine and non-marine), risk assessment and technical advice to the business and insurance communities, combining research, continuous professional excellence, and technological innovation. In doing so, we are moving forward on the path of becoming the leading global provider of risk and claims management services.
Transparency and Responsibility
We act with transparency, diligence, and responsibility in risk management, claims and decision-making, always ensuring the protection of privacy and confidentiality rights before customers and stakeholders, providing timely, accurate and complete information. We take responsibility for our work and for our decisions and actions. We strive to find the best and most suitable solution for our customers, and we fulfil our commitments.
Result Orientation
Avant Claims Services is based on accurate, transparent, and timely communication of information that enables the monitoring of activities and performance, as well as the pursuit of results that bring positive impacts to the company's market value. Our fundamental objective is to create value for our partners through excellence in professional performance, economics, social responsibility, and sustainable development.
Customer Focus
Our customers have always taken a central position in our activities. Therefore, we offer quality services, with efficient and effective standard of services, seeking the best possible experience in the relationship, ensuring that the services provided are exactly those agreed with the customers.
Promoting an environment of honest communication
We respect differences and diversities in their many forms and manifestations, developing a business culture that values the exchange and dissemination of knowledge, promoting the continuous training of employees and partners.
Relationship with Competitors and the Market
Avant Claims will always compete in a fair and ethical manner, not condoning any practice of anti-competitive behaviour, such as cartels or abuse of market power.
Relationship with Partners and Suppliers
The relationship company/partners and suppliers must prioritize respect and observance of the contractual obligations of the parties, in particular those related to deadlines, reasonable prices and scope of contracted services.
